Help centre
Emergency and urgent care
Where to go when you need care urgently, and when to call 111 or 999.
Questions about emergency and urgent care
I need an emergency appointment, what should I do?
For genuine emergencies, call 999. For urgent but non-emergency care, contact your GP surgery, call 111 to reach NHS 111 services, or visit an urgent care centre or walk-in clinic.
Is this service for walk-in appointments?
Most services require advance booking. Check with individual GP surgeries about walk-in availability, or visit dedicated walk-in centres.
Browse other topics
- Getting started and registration12 questions
- Finding your GP3 questions
- Booking appointments4 questions
- Managing appointments5 questions
- Specific services4 questions
- Changing GP or address6 questions
- Technical issues3 questions
- NHS numbers and records2 questions
- Dental and specialist services3 questions
- Costs and free services4 questions
Still need help?
If you cannot find the answer here, these NHS services can help.
- Call 111Free NHS health advice and guidance, day or night, when it is not an emergency.
- Visit nhs.ukSearch conditions, find a GP, dentist or pharmacy, and check symptoms on the NHS website. (opens in a new tab)
- Call 999For a life-threatening emergency, such as chest pain or severe bleeding, call 999 now.