Healthtech-1 Cookie Policy
Version 2 — 4 August 2026
If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at [email protected].
For more information on how we use cookies and how we use your data, please see our Privacy Policy for Patients and Privacy Policy for Practices. For Bookable, please see our Bookable: Patient Privacy Notice.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or in your device's storage. They help us provide a good service to you and continuously improve our service.
Essential Cookies
We use essential cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our website. We are permitted to place these cookies without your prior consent, but you can block all cookies, including essential cookies by changing your browser settings. Please note if you block all cookies, you might not be able to see or access all parts of our website.
Non-Essential Cookies
The other types of cookies we use are non-essential cookies. We use these to help us make improvements to our products and services. We have listed all non-essential cookies we might use and that we might allow our partners to use in the table below. We only use (and store) non-essential cookies if you provide your consent.
Changing your mind
You can change your cookie choices at any time. On Bookable, use the 'Cookie settings' link in the footer. You can also delete cookies already stored on your device by changing your browser settings. Withdrawing your consent does not affect anything we did while you had accepted.
Cookie information
| Cookie Type | Name | Purpose | Duration |
|---|---|---|---|
| Essential | Intercom | Essential cookie for the user to request help and access their conversation history. | Between 1 week and 9 months. |
| Non-essential | Google Analytics | Used to measure how people find and use our website, so we can improve it. We do not store your name, email address or other details that directly identify you. | 2 years. |
| Cookie Type | Name | Purpose | Duration |
|---|---|---|---|
| Essential | Healthtech-1 Cookies | Used to save a user's preference of accepting or rejecting cookies. | Until the user's cookies are reset or they change browser. |
| Non-essential | Posthog | Used to understand how users are using the service and to support when improving the website. A unique user ID is created. The cookie records which pages are visited, which buttons or inputs are used, and how long the user stays on the website. We do not store your name, email address or other details that directly identify you. | 1 year. |
| Non-essential | Google Analytics | Used to measure how people find and use Bookable, including the performance of advertising campaigns, and how people use the service once they arrive. A unique user ID is created. The cookie records which pages are visited. We do not store your name, email address or other details that directly identify you. | 2 years. |
| Non-essential | Google Tag Manager | Used to manage which of the tags and cookies listed in this policy load on the website, according to the choices you make. | No cookie is set by Google Tag Manager itself. |
| Non-essential | Google Ads | Used to measure whether our advertising leads people to Bookable, and to show Bookable advertisements elsewhere online. This involves limited profiling of your activity on our website. It does not use health information and has no effect on your care. | Up to 2 years. |
| Cookie Type | Name | Purpose | Duration |
|---|---|---|---|
| Essential | Healthtech-1 Cookies | We use essential cookies to make our Websites work. These cookies are strictly necessary to enable core functionality such as security, network management, your cookie preferences and accessibility. | Between 12 hours and 30 days. |
| Essential | Intercom | Essential cookie for the user to request help and access their conversation history. | Between 1 week and 9 months. |
Version Control
| Version | Approved |
|---|---|
| 1 | January 2026 |
| 2 | August 2026 |